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Data Center Operations & Maintenance
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All data center designs are judged by their ability to provide continuous operations
for the network services they support. When construction of the data center is complete,
data center operations & maintenance begins. We provide outsourced data center
operations and maintenance services and solutions to support data center managers.
These services may include comprehensive operational management and regular scheduled
maintenance for all facility supporting infrastructure and assets or, simply, preventive
maintenance for specific assets in the data center.
Data Center Operations
Our Data Center Operations support is a holistic approach to data center operations
which pulls from best practices gained from the Information Technology Infrastructure
Library (ITIL) framework for service operations. The approach considers seven processes
and functions related to complete data center operational management:
- Service Operation Practices: Scope of Operational Support and Analysis Processes
and Functions and How Operational Support and Analysis Activities Support the Service
Lifecycle
- Event Management Process: Process to Support Data Center Events, Event logs,
Changes including Policies, Principles, Process Activities, Methods, Triggers, Inputs,
and Outputs
- Incident Management Process: Process to Support Data Center Incidents such
as outages, equipment loss including Policies, Principles, Triggers, and Techniques
for recovery
- Problem Management Process: Handling of Identified Problems or Issues within
the data center including root cause analysis, comprehensive fixes, improvements,
and knowledge library inputs for future problem resolution.
- Request Fulfillment Process: Approach to handle end user, organization requests
for moves, adds, or changes to infrastructure within the data center
- Access Management Process: Process for server, application, database, and
physical access to the data center and its assets for end users.
- Service Desk Function: Provides a support organization with rules and responsibilities
for service support to end users
Nikom has a long history of providing data center operational support to clients.
Our data center operations support staff have many years of data center operational
experience and have comprehensive ITIL training to provide best practices approaches
for data center operational support. We also have data center consulting experts
to manage operational budgets and help determine best course of action in terms
of fix versus replace for data center assets
Data Center Maintenance
We offers a Data Center Managed Maintenance Service to ensure reliable operation
of the critical systems installed. Since we designed and built your facility or
have built many similar facilities, we have a thorough understanding of all data
center facility supporting infrastructure systems used today. Therefore, our management
and field technicians are in the best position to provide superior service and data
center operations support.
A comprehensive service plan is specifically designed to provide preventive maintenance,
reliable 24/7 emergency service and corrective service for the data center. Nikom
will manage the plan directly with Nikom technical resources or through our selected
service affiliates and will contract directly with each supplier of the described
services.
- Data Center Managed Maintenance (DCMM) Service
- Facility Electrical Testing Services
- Grid Location Markers
- Managed Services
- Support Infrastructure Equipment Service
- Support Infrastructure Operations Review
- Technical Support
- Energy Audit
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